Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIP2033 Mapping and Delivery Guide
Sell products and services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | TLIP2033 - Sell products and services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit involves the skills and knowledge required to sell products and services in accordance with regulatory and workplace requirements in the transport and logistics industry.It includes preparing for financial transactions, promoting products and selling products and/or services, processing refunds and reconciling financial transactions.Work is performed under some supervision, generally within a team environment. No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment. As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment. Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Resources for assessment include: a range of relevant exercises, case studies and/or other simulations relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry applicable documentation including workplace procedures, regulations, codes of practice and operation manuals. |
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Prerequisites/co-requisites | |||
Competency Field | P - Administration and Finance |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for financial transactions | ||||||||
Element: Float, goods and services are prepared in accordance with workplace policies and procedures | ||||||||
Element: Point of sale is established to meet workplace requirements and standards | ||||||||
Element: Promote products and services | ||||||||
Element: Strategies to promote products and services are developed in accordance with workplace policies and procedures | ||||||||
Element: Strategies to promote products and services are implemented in accordance with workplace procedures | ||||||||
Element: Sell products or services | ||||||||
Element: Product knowledge is applied when answering customer inquiries | ||||||||
Element: Sales transactions are conducted in a courteous manner to the customer’s satisfaction | ||||||||
Element: Price is correctly calculated and charged, and correct change and receipt are issued | ||||||||
Element: Process refunds | ||||||||
Element: Claim for refund is substantiated in accordance with company procedures | ||||||||
Element: Refund claim application processes are completed to ensure transaction details are recorded | ||||||||
Element: Refunds are correctly calculated and issued in a courteous manner | ||||||||
Element: Reconcile financial transactions | ||||||||
Element: Value of money and vouchers issued and refunded are calculated to enable reconciliation against total sales to validate cash on hand | ||||||||
Element: Money, goods, service entitlements and reconciliation documents are secured in accordance with workplace requirements |